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personal storage

Our specialists in personal storage can provide you with a secure, worry-free personal storage for all your household furniture and effects. more

business storage

Our business storage specialists can offer easy, cost effective business storage solutions for your company. more

household removals

Our specialists in household removals can offer well planned household removals for the safe removal of your household furnitures. more

packing services

Our packing specialists provide excellent packing services for your glass, china and fragile items using highest quality packing materials. more

overseas moves

Transpakship offer a competitive removal service to popular worldwide destinations such as Europe, West Indies, U.S.A., Canada, Australia and New Zealand. more

local moves

Looking for a stress-free move? Fastmoveme provide a competitive and quick removal service to anywhere in the UK. more

INSURANCE

Generally a 'house contents' policy covers your goods whilst in storage with us, however we can offer a standard liability cover with a monthly premium of just 0.075%, providing a declaration is completed and returned prior to the commencement of the contract.

IF YOU NEED TO CLAIM
In the unlikely event that you need to claim against us, you should notify us as soon as possible, and definitely within 7 days of delivery / receipt of your goods.

If we can't deal with your claim personally, we have nominated removal claims services to deal with it on our behalf. They have vast experience in dealing with claims and deal with you fairly and speedily.

ACCEPTANCE OF RESPONSIBILITY
You may have received alternative quotations which include the offer to arrange insurance on your goods. We have chosen not to sell insurance, and are able to offer a greater commitment to you.

We have considered how you would like us to deal with your move. We believe that:

• You'd want us to carry out your removal / storage in accordance with the service specification that we agree with you.
• You'd want us to look after your goods properly, and treat them as if they were our own.
• You'd want us to accept responsibility in the unlikely event that we lose or damage your goods.

And that's exactly what we will do - accept responsibility

Removers who offer to sell you insurance must be regulated to do so, and they have to channel some of their resources into being compliant with the rules of regulation. They normally accept very limited liability under their contract. Rather than accept responsibility themselves, they prefer to sell you insurance.

Frequently, the insurance that they offer is subject to excess, which means typically that YOU pay the first £ 25 - £ 50 of any claim.

We do things differently - we accept responsibility under our contract.

Clause 4 of our contract clearly sets out our responsibility to you, and Clause 11 sets out the restrictions and conditions of our liability commitment.

We will look after your goods to the very best of our ability. Unfortunately, accidents do occasionally happen, and if we do damage or lose any of your goods, then we will be responsible. If your claim is justified and reasonable, you will receive 100% of it - no excess will be deducted from settlement.

Naturally, there have to be some conditions and exclusions which restrict our commitment to you. There are some types of goods which we will not carry, and for which we cannot accept liability. There are some circumstances which we cannot accept liability for.

WHAT YOU NEED TO DO.
In order for us to accept responsibility under our Standard Liability commitment, you must tell us the value of your goods. We can't be expected to accept responsibility if we don't know what the value is. So, if you don't give us a valuation on the Acceptance Form, our liability will default to Limited Liability under clause 9.2